Support Policy Page
Support Policy
At Clymb Sports, we are committed to providing prompt and effective support to ensure a smooth shopping experience for our customers. This Support Policy outlines how we address your concerns, inquiries, and issues related to our products and services.
Support Channels
We are available to assist you through the following channels:
- Email: Reach out to us at admin@clymbsports.com for detailed queries or concerns.
- Phone: Call us at +91 9555749471 for immediate assistance during our support hours.
Support Hours
Our support team is available:
- Monday to Friday: 10:00 AM to 6:00 PM IST
- Saturday and Sunday: Closed
Types of Support We Provide
Order Assistance:
- Help with placing, tracking, or modifying your orders.
- Addressing delays or issues with delivery.
Product Queries:
- Assistance with product specifications, features, and sizing.
- Guidance on product care and maintenance.
Returns and Refunds:
- Support with initiating returns or refunds.
- Clarification on eligibility and status updates for returns or refunds.
Account Management:
- Assistance with account creation, login issues, or profile updates.
Technical Support:
- Help with navigating our website or resolving technical issues during checkout.
Response Time
- Email Support: We strive to respond to all emails within 24-48 hours.
- Phone Support: Calls are answered immediately during support hours.
Escalation Process
If your issue is not resolved to your satisfaction, you can request to escalate the matter to a senior support representative. We will work diligently to resolve escalated issues as a priority.
Customer Responsibilities
To ensure a smooth resolution process, we request that customers:
- Provide accurate and detailed information about their queries or issues.
- Retain order confirmations, invoices, and relevant documentation for reference.
- Treat our support team with respect and courtesy.
Contact Us for Support
We are here to help with any questions or concerns. Contact us through:
- Email: admin@clymbsports.com
- Phone: +91 9555749471
At Clymb Sports, your satisfaction is our priority, and we are dedicated to providing exceptional support to meet your needs. Thank you for choosing us!
About Clymb Sports
At Clymb Sports, we strive to:
Put our customers at the heart of everything we do.
Provide footwear that supports both your lifestyle and fitness goals.
Help you stay stylish without compromising on comfort.
What Makes Clymb Sports Unique?
Stylish Designs: Our shoes are designed to elevate your style, whether you're hitting the gym or heading out for a casual day.
Unmatched Comfort: With lightweight materials, EVA soles, and innovative cushioning, every step feels light and comfortable.
Durable Build: Our shoes are crafted to withstand the rigors of daily wear, workouts, and outdoor activities.
Affordability: We believe quality footwear should be accessible to everyone, which is why our products come at unbeatable prices.
Our Promise
Clymb Sports is committed to ensuring a seamless shopping experience for every customer. With easy online shopping, secure payments, and fast delivery across India, we strive to bring convenience and satisfaction to your doorstep. So, whether you're an athlete, a fitness enthusiast, or someone who loves trendy footwear, Clymb Sports is here to help you take every step in comfort and style.
Explore our collection today and step into a world of superior footwear!
Clymb Sports is your ultimate destination for high-quality, stylish, and comfortable sports shoes. At Clymb Sports, we believe in delivering not just footwear but an experience that combines performance, style, and affordability.
Founded with the mission to redefine the way you perceive sports footwear, Clymb Sports is driven by the passion to provide shoes that meet the diverse needs of our customers – whether it's a morning jog, an intense gym session, or a casual outing with friends
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