The Return, Cancellation and Refund Policy of Onus Marketing (“Clymb”) allows you to return, cancel products ordered from the Clymb’s website, www.clymbsports.com (“Site”) on conditions stated below:
You may choose to return the products (except the non-Returnable products as mentioned hereinbelow) within a period of 5 days from the date of delivery of product. In case you return the products within the said period, the amount paid for the product will be refunded to you in accordance with the Refund Policy.
In the event you receive any damaged or defective product or if the product is significantly different from what was ordered, you do notify us within the aforementioned period of 5 days.
- CONDITIONS FOR RETURN:
Your right to return the product(s) shall apply exclusively to the products that are returned in the same condition in which you received them. No refund will be made if
- the product has been used; or
- for products that are not in the same condition as when the products were delivered or
- if they have been damaged/tampered.
- If the security seal is broken
You are requested to return the products along with all their original packaging along with security seal. In any case, you must send the product to be returned together with the receipt/ invoice that was received when the product was delivered.
- NON-RETURNABLE PRODUCTS
Below products are not eligible for returns:
- Socks
- CSR Products
- Clogs
- Products that have been used
- Products damaged due to misuse of product or products having incidental damages due to malfunctioning
- Product sold in sets or combination cannot be returned individually
- Accessories
- Products specifically mentioned as non-returnable on website.
- RETURN OF PRODUCTS DUE TO SIZE RELATED ISSUES
Please note that we do not provide any product exchanges or replacements through the Site. For exchanging size of Product(s) purchased through the Site, please write to connect@clymbsports.com, along with the Product in unused condition and its accessories, tags, outer box, security seal, intact barcode, original tax invoice, within 5 days from the date of delivery. Please note that security seal of the product(s) shall not be broken.
- FOR MANUFACTURING DEFECTS IN CASE OF FOOTWEAR
For manufacturing defect of footwear/apparel, the footwear/apparel can be returned within 30 days from the date of purchase with supporting images and detailed description of the issue with copy of the original invoice.
After a return request is submitted, Clymb team will then inspect the product to determine if the condition of the footwear is due to a manufacturing defect or not. Clymb’ decision with respect to the claim / product shall be final.
- RETURN PROCESS
In case of return, you are required to follow the steps as mentioned in the FAQs related to Return Process or you may contact our Customer Care Team at connect@clymbsports.com or on our number – +91 98100 85000. Upon receiving your return request, we will arrange for pick-up of the product through an assigned logistics service provider and your refund to be processed upon the receipt and quality check of the returned product. It may take around 4-6 business days to process your request for return of products. You will receive an email or SMS notification on your email address or registered mobile number.
- FRIVOLOUS COMPLAINTS
In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, we reserve the right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.
- ORDER CANCELLATION POLICY
a. You may cancel your order prior to the product being shipped for delivery. No cancellation is permitted subsequently. If an order has been successfully cancelled, you will be sent a confirmation email or SMS on your email address or mobile number provided to us.
b. We reserve the right to cancel your order in certain unforeseen circumstances, which may inter alia include without limitation the following:
1. Your failure to comply with these conditions or breach of any of the policies / terms referred herein
- Technical errors or issue
- Malpractices used to place the order
- Order is undelivered after three (3) attempts
- EMI offer, if any, is rejected by the bank
- Pricing or specifications on any product as is shown on the Site due to any technical glitch, resulting into incorrect pricing or specifications.
Notwithstanding anything contained herein, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, you will receive a notification through email or SMS at the email address or mobile number provided to us. We reserve the right to remove any product from the Site at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation.
We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from the Site, or for removing or modifying any material or content from the Site or not processing an order once we have sent you the Order Confirmation.
Availability of Products – All product orders are subject to availability.
- REFUND POLICY
Refunds are provided on cancellation / return of products in accordance with the Return or
Cancellation Policy of Clymb. Given the same, the refunds would be initiated as under for only orders placed on clymbsports.com:
| EVENT | DETAILS OF REFUND (SUBJECT TO THE CANCELLATION 0R RETURN POLICY) |
| Cancellation by you prior to the product being shipped | you will receive a refund for the amount paid by you in respect of your cancelled orders |
| Return of goods within 10 days from the date of delivery of products | The amount paid by you for the said product shall be refunded |
| Return of defective goods in case of manufacturing defect | The amount paid by you for the said product shall be refunded |
- Time period for refund – Refunds are normally processed within 5-7 working days and depends on various banking and payment channels. Interest charged by the bank providing the EMI Scheme, until the time the request for return or cancellation is raised, will not be refunded. We are not responsible for any errors or delays in refund due to banks or any third-party service provider.
- Mode of refund – The mode of refund for payments cannot be changed at any stage as the refund amount is transferred to your source account. Refunds are paid to the source of payment. Refund for payments made by modes which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to the bank account provided by you. All payments done through Clymb Vouchers, whether in part or full, will be refunded by way of Clymb vouchers only. Subject to the terms of the Return Policy, in the event if any refund is approved by the Skechers team due to the manufacturing defect of the product as per the terms of Clymb’ policy, the refund shall be provided in the following manner:
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- In case of payment done through Skechers Voucher, whether in part or full, the entire amount of refund would be made through Skechers Voucher only.
- In case of payment through any other mode (other than Skechers Voucher), the refund would be transferred to the source of payment.
- Terminated Payment Mode – If the original payment method you used to make the payment (credit or debit card or net banking or any other mode) is no longer valid, we will issue the refund through a Clymb Voucher We are not liable for any errors or delays in refund due to your bank account not being valid / closed as stated herein. You explicitly give your consent to receive communications (by SMS, email, or other mode of communication) sent to you by us. However, you may withdraw your consent any time at your sole discretion.
- Clymb reserves the right to amend to this policy. Any dispute in relation to this return, cancellation and refund policy shall be subject to Delhi jurisdiction.
For any other product related issues, please write your concerns to connect@clymbsports.com or get in touch with us on our toll-free +91 98100 85000 (Mon-Sat at: 10am to 7pm).
