Clymb Sports (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on our website clymbsports.com.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party payment gateways)
Order & Transaction Information
- Products purchased
- Order history
- Payment status
Technical & Usage Information
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Cookies and similar tracking technologies
2. How We Collect Your Information
We collect information when you:
- Create an account or place an order
- Subscribe to our newsletter
- Contact us through forms, email, or WhatsApp
- Browse our website (through cookies and analytics tools)
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your orders, returns, or support requests
- Send order confirmations, shipping updates, and important notices
- Improve our website, products, and customer experience
- Send promotional offers and updates (only if you have opted in)
- Prevent fraud and ensure the security of our website
- Comply with legal obligations under Indian law
4. Sharing of Information
We do not sell your personal information.
We may share your information only with:
- Payment gateways and banks (to process payments)
- Courier and logistics partners (to deliver your orders)
- Service providers who help us run the website (hosting, analytics, email services)
- Government authorities if required by law
All third parties are required to protect your information and use it only for the purpose we specify.
5. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment information is handled by secure, PCI-DSS compliant payment gateways and is not stored on our servers.
6. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the website.
7. Your Rights
Under applicable Indian laws (including the Digital Personal Data Protection Act, 2023), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal and business requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the relevant authority
To exercise any of these rights, please contact us using the details below.
8. Children’s Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes mentioned in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Clymb Sports
Email: support@clymbsports.com
Phone: [Insert your phone number]
Address:C-46/5, Lawrence Road, Delhi, India, 110035